Refund and Returns Policy

Thank you for shopping at Topfiserds! We aim to ensure you're completely satisfied with your purchase. If you need to return or exchange an item, please review our Refund and Returns Policy below for all the details.

1. Return Eligibility

We offer returns on most items, but they must meet the following criteria:

• Items must be returned within 30 days from the date of purchase.
• Items must be unused, in their original condition, and with all original packaging, tags, and labels intact.
• Some items, such as personalized or sale items, may not be eligible for returns. Please check product descriptions carefully before purchasing.

2. Non-Returnable Items

• Personalized or custom-made products
• Sale or clearance items (unless damaged or defective)
• Intimate or sanitary goods (if applicable)

3. How to Initiate a Return

To start a return, please contact our customer service team at [email protected] or give us a call at +1 563-503-0503. Provide your order number and reason for the return, and we will guide you through the process.

4. Return Shipping Costs

• Customers are responsible for return shipping unless the item is defective or damaged.
• For items over $50, we recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of your item. Unfortunately, we cannot guarantee the receipt of your return without tracking.

5. Refund Process

Once we receive and inspect your returned item, we will notify you about the status of your refund:

• Approved Refund: If your return is approved, we will process your refund to your original payment method. Refunds typically take 5-7 business days to appear, depending on your bank or card issuer.
• Denied Return: If your return is denied (e.g., the item is used, damaged, or missing parts), we will return the item to you.

6. Damaged or Defective Items

If you receive a damaged or defective item, please reach out to us within 7 days of receiving your order. We will offer a replacement or full refund, including return shipping costs.

7. Exchanges

We don’t offer direct exchanges. If you'd like to exchange an item, please return the original item for a refund and place a new order for the item you'd like.

8. Order Cancellations

You may cancel your order as long as it has not been processed or shipped. Once your order has been dispatched, cancellations are no longer possible. Please check our Shipping Policy for details on shipping timelines.

9. Contact Us

If you have any questions regarding your return or refund, please reach out to us:

• Email: [email protected]
• Phone: +1 563-503-0503
• Address: 411 11th Place, Camanche, IA 52730, United States

Thank you for choosing Topfiserds! We’re always here to help you with any return or exchange inquiries.